Luna Crossbody

How long will my order take to arrive?
Standard delivery to the UK usually takes 5 to 7 business days. Please allow 1–2 business days for our team to process and dispatch your order from our warehouse. You will receive a tracking link as soon as your package is on its way.

Do you offer tracking for deliveries?
Yes, absolutely. Once your order has been dispatched, we will send you a shipping confirmation email containing your personal tracking number so you can follow its journey.

What is your return policy?
We offer a 30-day return guarantee. If you are not completely satisfied with your purchase, you can return your items within 30 days of receiving them for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging.

How do I start a return?
To initiate a return, simply contact our customer support team via our Contact Page or email us with your order number. We will guide you through the process and provide the necessary return details.

When will I receive my refund?
Once your return is received and inspected at our facility, we will process your refund immediately. The funds will be credited back to your original payment method, usually taking 3 to 5 business days depending on your bank.

support@vouzze.com

No worries. We offer quick and easy size exchanges within 30 days. Just drop us an email, and we’ll get you the perfect fit straight away.