Return & Refund Policy
Vouzze
RETURNS POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Is it possible to return my order? Yes, it is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all appropriate parts, components, and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products where hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. The return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions, you must follow the steps below to initiate the return process:
· Send an email to: support@vouzze.com
· Ensure the email contains the following:
· Order number
· Reason for the return request
· Photo of the product in case of breakage
· Customer's full name
· Customer's address
· Afterwards, we will discuss it with you and provide the return address. Never send the return to the sender; we will send the correct address after you have requested it from us.
You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A. CANCELLATION CONDITIONS Right of cancellation The cancellation period is 14 days from the day on which you, or a third party named by you who is not the carrier, have received or accepted the final goods.
Since we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform Vouzze by means of a clear declaration (e.g., by email) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The costs of returning the goods shall be borne by the buyer.
Registration for shipments in transit As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance about your cancellation. To ensure the fastest possible refund, we ask you to send us a shipping confirmation.
Consequences of withdrawal If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the standard, least expensive delivery offered by us), without delay and no later than fourteen days from the day we receive the notification of your withdrawal from this contract and the receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you; in no case will you be charged fees for this refund.
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ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.